NEED HELP?
FREQUENTLY ASKED QUESTIONS
General
Shipping
Returns & Refunds
Subscriptions
Where is Nope designed and shipped out of?
Our products are designed and shipped out of Canada.
Are there any side effects?
Our products are not known to cause adverse side effects. However, they do contain ingredients that may be sensitizing for some individuals and are not considered allergen‑free. We recommend reviewing the full ingredient list before use to ensure it aligns with your personal sensitivities or allergies.
Does Nope work on all skin types?
Yes—Nope is thoughtfully formulated to work well across all skin types, including dry, oily, combination, and sensitive skin. If your skin is highly reactive or prone to irritation, our Naked line is the most gentle option. It’s designed with minimal, soothing ingredients to support even the most delicate skin.
Can Nope be used with other skin products?
Yes, you may use your other favorite skincare products alongside Nope skin products.
Are Nope ingredients safe and natural?
“Our formulations are crafted to be both highly effective and safe when used as directed. We blend natural ingredients, plant-based extracts, and carefully selected scientific components to deliver reliable results. While we don’t claim to be 100% natural, our products are always free from parabens, carcinogens, sulfates, and phthalates. Your health and well‑being remain our highest priority.”
Are Nope product vegan and cruely free
“Our formulations are never tested on animals—we test everything ourselves. However, some of our products contain ingredients that may not be considered vegan, such as beeswax. For full transparency, each product’s complete ingredient list is available on its packaging, on its product page, and on our Ingredients Page.”
How do I contact support?
You can reach out by emailing support@nopecleanbeauty.com
How do I check the status of my order?
Once your order has been shipped, we will send you a confirmation email with a tracking link so that you can easily track your package. We strive to process and ship orders within 1-3 business days. Depending on the shipping method you have chosen and your destination, your order should arrive within 3-6 days for North American orders, and 10-15 days for International orders.
How much are shipping rates?
Canada:$12 USD
United States:$20 USD
United Kingdom:$12 USD
International:Please proceed to checkout, where the price will be based on your location.
Free Shipping When You Spend Over $70+USD( In US, Canada & UK )
How long will it take for my order to arrive?
Upon placing your order, kindly allow us 1-3 business days to process it before shipping. All items are shipped from our Canadian Warehouse.
We are committed to delivering your order within the shipping time frames outlined below:
North American
Transit Time : 2-5 Business days
International
Transit Time : 7-14 days
Can I cancel or change my order?
Change an order: After placing an order, changes can only be made until the order has been picked by our fulfillment team and a tracking number has been generated. Please note that a shipping confirmation email will be sent once the order has been processed, which is different from the order confirmation email. Once the shipping confirmation email has been sent, it is no longer possible to make changes to the order.
Cancel an order: Once an order is shipped, it cannot be canceled. However, if you are not satisfied with the products you receive, you may return them in their original, resalable condition to be eligible for a full refund.
How do I start a refund
We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible, your item must be unused, unopened, and in the same condition you received it, with the original packaging intact. Please also provide your receipt or proof of purchase when requesting a return.
To begin the process, email us at support@nopecleanbeauty.com — we’ll guide you through the steps and send you a return slip if eligible.
Who pays for the shipping costs?
Canada:$12 USD
United States:$20 USD
United Kingdom:$12 USD
International:Please proceed to checkout, where the price will be based on your location.
Free Shipping When You Spend Over $70+USD( In US, Canada & UK )
Sale returns and exchanges
“All discounted and sale items are final sale. If you need to make an exchange, we’re happy to help with any unopened or damaged items within 14 days of receiving your order.”
How do I get free shipping?
If your order totals to $50 or more and is being shipped within the Canada or United States, you will be eligible for free standard shipping. Additionally, during checkout, you have the option to select expedited shipping alternatives if you prefer.
What freqency should I set up?
A great guideline to follow would be based on the usage of the products.
Can I manage my subscription
We want you to be in control of your subscription and provide you with flexibility to manage your orders. Through your account, you can:
1) Reschedule, speed up, skip, pause, or cancel your subscription at any time.
2) Add, replace, or remove product(s) from your subscription.
3) Edit your address & payment details.
4) View upcoming and previous orders.
Why is a subscription worth it?
Coming SoThe major advantage of subscribing is the 20% discount you get with each delivery, compared to making individual purchases each time you run out. This offers the convenience of receiving the product regularly in your mailbox, either monthly or every few months, without the need for manual reordering. If you plan to use this product as a long-term routine, subscription is the ideal choice.
How do I log into my account
To Log In To Your Account, You Can Click Directly Here
Or Top Right Corner Click On The Account Logo ( Shaped As A Human ) Or Bottom Of The Footer Click On Manage Subscriptions
