Refunds & Returns

We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, your item must be unused, unopened, and in the same condition you received it, with the original packaging intact. Please also provide your receipt or proof of purchase when requesting a return.

To begin the process, email us at support@shopmstr.com — we’ll guide you through the steps and send you a return slip if eligible.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

If your order totals to $50+ or more and is being shipped within the Canada or United States, you will be eligible for free standard shipping. Additionally, during checkout, you have the option to select expedited shipping alternatives if you prefer.

You can contact us through our contact page! We will be happy to assist you.